Refund Policy

It is SuperEasy Pty Ltd policy, otherwise understood to be "www.supereasy.com.au", to provide refund for goods or services purchased, that have not been delivered to the client, upon their Written Request and reduced by the cancellation fee. Once delivery of goods and services is made, SuperEasy® will provide no refund. SuperEasy® will gladly provide an exchange of goods that are faulty or damaged at its expense, or for a faulty service, it will fix any errors or omissions.

SMSF Establishment: Once delivery of soft copies of our documents is made, SuperEasy® will provide no refund for the service. SuperEasy® will fix or amend, free of charge, any document that is faulty due to our mistake. We will also fix or amend free of charge, and send to the client a soft copy (electronic version) of documents where the client made a spelling mistake.

SMSF Establishment and 1st Annual Administration, including Audit and Tax return: a: For changes to the Trust Deed only, refund policy applies as per SMSF Establishment. For the cancellation of the 1st Annual Administration, including Audit and Tax return, before the client sends the required documentation, SuperEasy® will refund the portion paid for the annual administration reduced by the full price of the establishment of the fund less: a) cancellation fee of $200 (GST incl.), b) less $22 (GST incl.) for each question SuperEasy® was asked to answer relating to SMSF issues. The cancellation fee is charged to cover administration costs including: client correspondence, reissuing a new tax invoice, bank fees, amendment of our records, and postage.

b: If the client cancels 1st Annual Administration, including Audit and Tax return, after they sent to SuperEasy® documents required for the annual administration, SuperEasy® will not provide any refund. SuperEasy® will return free of charge the client file.

Annual Administration, including Audit and Tax return: a: For the cancellation of the fund's Annual Administration, including Audit and Tax return, before the client files are received, SuperEasy® will refund the portion paid for the annual administration reduced by the a) cancellation fee of $200 (GST incl.), b) less $22 (GST incl.) for each question SuperEasy® was asked to answer relating to SMSF issues. The cancellation fee is charged to cover administration costs including: client correspondence, reissuing a new tax invoice, bank fees, amendment of our records, and postage.

b: If the client cancels Annual Administration, including Audit and Tax return, after they sent to SuperEasy® documents required for the annual administration, SuperEasy® will not provide any refund. SuperEasy® will return free of charge the client file.

Please note: In the event of the cancellation of any SuperEasy service, Trustees of the Fund must request the cancellation in writing, and confirm that they relieve SuperEasy Pty Ltd of any legal obligation relevant to the canceled services.


Company Incorporation:No refund for the service. SuperEasy® will fix or amend, free of charge, any document that is faulty due to our mistake.

Bare Trust Deed:No refund for the service. SuperEasy® will fix or amend, free of charge, any document that is faulty due to our mistake. We will also fix or amend free of charge, and send to the client a soft copy (electronic version) of documents where the client made a spelling mistake.